Frequently Asked Questions

Q.     Why do you charge an Administrative Fee?

A.      There are specific costs associated with generating our invoices such as printing, mailing, cash processing and account maintenance. The increasing nature of these types of costs made it necessary to revise the Administrative Fee, which allows us to recover a portion of these costs. Rather than implementing a general price increase to cover these costs, we are identifying specific factors that influence our costs and recovering a portion of these costs through this Fee.


Q:     Why did you recently increase the Administrative Fee?

A:      The costs associated with the administrative processes of billing, payment processing and account maintenance continue to increase. The increase in the Administrative Fee is a reflection of the increasing direct costs to provide service.


Q:     Are there plans to increase the Administrative Fee in the future?

A:      At this time, I am not aware of any future changes to the Administrative Fee. However, if there were to be any change to the Fee, you would be notified through your billing statement.


Q:     Is there an alternative to paying or being charged the Administrative Fee?

A:     Yes, if you enroll in our convenient recurring payment plan your Administrative Fee will be waived. There are two ways to enroll. You may either call customer service at the telephone number listed on the front of your invoice or you can enroll online at www.disposal.com